Privacy Policy

Last updated: 2026

At Luxora Real Estate ("Luxora," "we," "us," or "our"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our platform, including the website, mobile application, and any associated services (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with Luxora:

1.1 Personal Information

Full name
Contact details (email address, phone number)
Identification documents (if required for verification)
Payment information (for service payments, where applicable)

1.2 Property Preferences & Activity

Search history and saved properties
Preferences for location, budget, and property type
Communications and interactions on the platform

1.3 Device and Technical Data

IP address
Browser type and version
Operating system and device type
Usage data and browsing behavior

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and other similar technologies to collect browsing behavior and preferences to improve user experience and serve personalized content.

2. How We Use Your Information

The information collected is used for the following purposes:

Service Delivery: Facilitate access to listings, appointment bookings, and end-to-end property services like valuation, maintenance, and short-term rental management.
User Personalization: Tailor property recommendations, search suggestions, and communication based on user behavior and preferences.
Platform Enhancement: Analyze usage trends and feedback to refine features, improve navigation, and build better user flows.
Communication: Send transactional messages (e.g., booking confirmations), service updates, and promotional campaigns. We ensure only relevant, value-driven messages reach your inbox.
Legal Compliance: Adhere to UAE laws and cooperate with legal authorities when necessary to resolve fraud, disputes, or misuse.

3. Sharing of Information

We may share information in the following cases:

Service Partners: For services like maintenance, short-term rentals, or valuations, we may share necessary data with verified and contracted service providers to fulfill requests.
Legal or Regulatory Compliance: If required by courts, law enforcement, or regulatory bodies in the UAE, we may disclose user data under applicable legal frameworks.
Corporate Transactions: In the case of a merger, acquisition, or sale of assets, user data may be part of the transferred assets under confidentiality agreements.
Protection of Rights: To protect the rights, property, or safety of Luxora, its users, or the public, we may disclose relevant data when justified.

4. Data Security

We implement a multi-layered data protection strategy to secure personal information:

Encryption: All sensitive data is encrypted in transit and at rest using industry-standard SSL and AES protocols.
Access Controls: Access to user data is role-restricted to authorized personnel and governed by internal access control policies.
Data Minimization: We collect only the necessary data and retain it for as long as needed to fulfill services or comply with legal obligations.
Routine Security Audits: We conduct regular penetration testing and third-party audits to identify vulnerabilities and ensure best-in-class security.
User Responsibility: While we take data protection seriously, users are also encouraged to maintain strong passwords and avoid sharing login credentials.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to meet applicable legal, regulatory, and business requirements.

Fulfill the purposes outlined in this Privacy Policy.
Comply with applicable legal and regulatory obligations.
Resolve disputes and enforce our agreements.

Once your personal data is no longer required, it will be securely deleted or permanently anonymized in accordance with our data retention policies.

6. Data Security

We implement a multi-layered data protection strategy to secure personal information:

Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard SSL and AES encryption protocols.
Access Controls: Access to personal information is restricted to authorized personnel based on role-specific permissions and governed by internal security policies.
Data Minimization: We collect only the information necessary to provide our services and retain it only for as long as required to fulfill business or legal obligations.
Routine Security Audits: We regularly perform penetration testing, vulnerability assessments, and independent third-party security audits to maintain a high level of protection.
User Responsibility: While we take extensive measures to protect your information, users are encouraged to create strong passwords, keep login credentials confidential, and notify us immediately of any unauthorized account activity.

7. Your Rights

You have full control over your data and can:

Access or Rectify Data: At any time, users can log in to their account to view, edit, or update personal information.
Withdraw Consent: You may opt out of marketing communications via unsubscribe links or email requests.
Delete Account: Upon request, we will permanently delete your Luxora account and all associated data, except where retention is required for legal reasons.
Restrict Processing: You may request limited use of your data, particularly during dispute resolution or verification phases.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or services. Luxora is not responsible for the privacy practices or content of those third parties. Users are encouraged to review the privacy policies of any external site they visit.

9. Children's Privacy

Luxora is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If it comes to our attention that we have inadvertently received such data, we will promptly delete it from our systems. Parents or guardians who believe their child has shared data with us should contact us at info@luxorarealestate.ae.

If we become aware that we have inadvertently collected personal data from a child, we will take prompt steps to delete the information from our systems. Parents or legal guardians who believe their child has shared personal information with us should contact us immediately at info@luxorarealestate.ae.

10. International Users

If you are accessing the Services from outside the United Arab Emirates, please note that your information will be processed in accordance with UAE data protection laws, which may differ from the laws of your jurisdiction.

11. International Data Transfers

If you are accessing Luxora from outside the United Arab Emirates, your data may be transferred to, stored, and processed in the UAE or other countries where our servers or third-party service providers are located. By using our services, you consent to such transfers, understanding that data protection laws in those countries may differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. We will notify users of significant updates via email or prominent platform notices. Continued use of our Services after such updates constitutes acceptance of the revised policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Website: luxorarealestate.ae
Email: info@luxorarealestate.ae
Company Address: West Wing, Latifa Tower, Sheikh Zayed Rd, Trade Centre 1, Dubai, United Arab Emirates